![]() ![]() ![]() Here’s a fun fact: losing a customer can cost five times as much as it would have to keep that same customer happy. Want to know why customers are leaving? It might be time to start paying attention to those negative reviews and looking for patterns. Think of a time you walked away from a company as a customer: what made you leave? Based on the customer care you provide, would you keep doing business with your company today, if you hadn’t built it from the ground up and poured your whole life into it? We know it’s hard to be objective about your own baby, but try to be honest. You might have figured this out already, but one of the best ways to improve your customer service is to put yourself in your customers’ shoes. In fact, in an American Express survey, 78% of respondents said they’ve walked away from a company because of bad service. With a growing number of options for where to spend their money, people have little patience for being treated poorly. ![]() There is a flip side to those lovin’ feelings. Having an omnichannel platform, like RingCentral, can wrap up all these conversations into one neat package and let you respond to them in a single app: Others might want to reach out on social media. The easier it is for your customers to reach you, the more likely they’ll feel cared for and confident about coming back in the future. ![]()
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